SHIPPING & DELIVERY
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Orders are dispatched within 24–48 hours, Monday to Friday, from the moment you receive your order confirmation email. During sale or promotional periods, please allow up to 7 business days for your order to be dispatched.
WHEN WILL MY ORDER ARRIVE?
Once shipped, a confirmation email with tracking information will be sent to you. Delivery timeframes are as follows:
– Domestic orders: Sent via Australia Post Express; estimated delivery is 2–3 business days from dispatch
– International orders: Shipped via DHL Express; estimated delivery is 5–7 business days from dispatch
Please note: All delivery timeframes are indicative only and may vary depending on your location, customs processes, or seasonal demand.
WILL THERE BE DELAYS DURING SALE PERIODS?
During sale or promotional events, please allow up to 7 business days for dispatch. You will be notified via email with tracking once your order has left our warehouse.
ORDERS & AMENDMENTS
CAN I MAKE CHANGES TO MY ORDER ONCE IT’S PLACED?
If you need to update your shipping address or amend an item, please contact Client Services at info@christopheresber.com.au immediately.
While we will do our best to accommodate changes, we cannot guarantee adjustments once your order is in processing.
HOW ARE DUTIES AND TAXES CALCULATED FOR INTERNATIONAL ORDERS?
Most international orders are shipped Delivered Duty Paid (DDP), meaning duties and taxes are calculated and charged at checkout.
Some destinations may be shipped Delivered Duty Unpaid (DDU). In this case, you may be required to settle applicable duties or taxes directly upon your parcel's arrival.
For full details, please refer to our Duties & Taxes Policy.
CAN I SHOP IN MY LOCAL CURRENCY?
Yes. We currently offer checkout in AUD, USD and EUR. Your local currency is automatically selected based on your region to avoid unnecessary conversion or post-purchase charges. If you believe your currency has been incorrectly applied, please reach out to our Client Services team for support.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards and other secure payment methods listed at checkout. Invoices are sent via email following order confirmation.
RETURNS
WHAT IS CHRISTOPHER ESBER’S ONLINE RETURN POLICY?
You are welcome to return full-priced items purchased via christopheresber.com.au within 7 days of receiving your order. Please note, returns received outside this window will not be accepted. Approved returns are eligible for a refund, exchange, or credit note.
To review full return conditions, please visit our Returns & Exchanges page.
HOW DO I EXCHANGE OR RETURN AN ITEM?
If your preferred size or style is unavailable, you may return your full-priced item for a refund or store credit within 7 days of receipt.
For further support, please contact Client Services at info@christopheresber.com.au.
HOW DO I SUBMIT A RETURN?
To initiate a return, you must first submit a return request via the Returns & Exchanges Portal. Returns cannot be processed without a request lodged through our online portal.
HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?
Once your return is received and inspected by our warehouse team, you’ll be notified via email. This typically occurs within 7 business days. During promotional or sale periods, please allow an additional 2–3 business days for processing.
CAN I RETURN A SALE ITEM?
All sale items are considered final sale and are not eligible for return, exchange or credit. We kindly ask that you choose carefully.
WHAT SHOULD I DO IF I BELIEVE MY ITEM IS FAULTY?
If you believe your item may be faulty, please reach out to our Client Services team with your order number and clear photographs of the area of concern. We will review your submission and liaise with our Quality Control team for a thorough assessment.
Please note: any damage resulting from normal wear and tear, accidental damage, or misuse does not constitute a manufacturing fault and may not qualify for return or exchange.
PRODUCT & STOCK ENQUIRIES
WHAT IS THE CHRISTOPHER ESBER SIZING?
For sizing information, please refer to our detailed Size Guide, available on each product page. All sizing is listed in Australian (AU) sizing. If you require additional assistance, our Client Services team will be happy to provide tailored guidance.
WILL AN ITEM COME BACK IN STOCK?
Many of our pieces are crafted in limited quantities. To be notified of a restock, please use the “Notify Me” feature on the product page. Alternatively, use the “Find in Store” tool to check boutique availability.
Our Client Services team can also assist in locating a style on your behalf.
HOW DOES PRE-ORDER WORK?
Pre-Order allows early access to select upcoming styles prior to their official launch.
– Items available for Pre-Order are clearly marked on the product page.
– Orders containing both Pre-Order and in-stock items may be shipped separately.
– The full transaction amount is charged at checkout for all Pre-Order items.
– Pre-Order purchases are eligible for return or exchange within 7 days of delivery, in line with our standard returns policy.
Please note that Pre-Order availability is limited, and styles may not be restocked in season.
WHAT HAPPENS IF MY ORDERED SIZE IS UNAVAILABLE?
In the rare instance that an item or size you’ve purchased becomes unavailable at the time of dispatch, our team will be in touch to offer your closest available alternative. Should no suitable option be identified, your order will be automatically cancelled and refunded in full, and you’ll receive a confirmation email once processed. We sincerely apologise for any inconvenience and appreciate your understanding.
GIFT CARDS & CREDIT NOTES
HOW DO I USE A GIFT CARD ONLINE?
Gift Cards can be redeemed exclusively at christopheresber.com by entering your unique code at checkout. If the total value of your order exceeds the Gift Card balance, you will be prompted to pay the difference using any of the accepted payment methods listed on the site. If your purchase total is less than the Gift Card balance, the remaining amount will stay on the original card and may be used toward future orders, subject to the original expiry date.
CAN I USE A GIFT CARD AND ANOTHER PAYMENT METHOD?
Yes, if your order exceeds the value of your Gift Card, the remaining balance can be paid using a secondary payment method accepted on our site.
WHAT HAPPENS IF I RETURN AN ITEM PURCHASED WITH A GIFT CARD?
Returns involving Gift Card payments are handled as follows:
– If your order was paid for entirely with a Gift Card, your refund will be issued as a new Gift Card Credit, retaining the original expiry date.
– If your Gift Card has expired by the time your return is processed, the Gift Card Credit will be valid for one (1) month from the date of issue.
– If you used a combination of Gift Card and another payment method, the refund will be split proportionally.
WHAT IS THE EXPIRY DATE ON MY GIFT CARD OR CREDIT NOTE?
– Purchased Gift Cards: Valid for a minimum of 3 years from the date of issue.
– Gift Card Credits issued in place of a refund for faulty goods: Valid for 3 years from the date of issue.
– Gift Card Credits issued for change of mind: Valid for 3 months from the date the original item is received and returned.
WHAT IF MY GIFT CARD IS LOST OR STOLEN?
Unfortunately, CHRISTOPHER ESBER is not responsible for lost or stolen Gift Cards or Gift Card Credits. Please treat your card code as you would cash.
CAN I USE A GIFT CARD DURING A PROMOTION OR SALE?
Gift Cards may not be eligible for use with certain promotional codes or offers, unless otherwise specified. Please refer to individual campaign terms or contact our Client Services team for clarification.
IN WHICH CURRENCY ARE GIFT CARDS ISSUED?
All Gift Cards and Gift Card Credits are issued in AUD and may only be redeemed at christopheresber.com.
NEED HELP WITH YOUR GIFT CARD?
Our Client Services team is here to help. Please contact us at info@christopheresber.com.au for any Gift Card enquiries.