HOW DO I EXCHANGE OR RETURN AN ITEM?
You are eligible to initiate a return or exchange of full-priced merchandise purchased at christopheresber.com.au within 14 days of receiving your order. If your desired item is unavailable, you may choose to return the item for a refund or store credit. For more information, visit our Returns and Exchanges page or contact our Customer Care team.
CAN I RETURN A SALE ITEM?
All sale purchases are considered final and are not eligible for return or exchange.
CAN I RETURN A PRE ORDER?
Pre Orders are treated like a standard order and you are eligible to initiate a return or exchange for Pre Order styles purchased at christopheresber.com.au within 14 days of receiving your order.
HOW LONG DOES MY ORDER TAKE TO SHIP?
We dispatch all orders within 24 hours Monday – Friday. All domestic orders placed before 11am will be dispatched the same day. Please note this may vary over sale or holiday periods so please plan accordingly. All orders are dispatched automatically, and we are unable to expedite or delay shipping times.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All domestic orders are dispatched via Australia Post Express with an average delivery time of 3-5 business days. All international orders are dispatched via DHL Express with an average delivery time of 5-7 business days.
ARE DUTIES AND TAXES INCLUDED IN THE PRODUCT PRICING?
International orders shipped to the United States of America, United Kingdom, and countries within the EU are shipped via DHL Express and are Delivered Duty Paid (DDP). There are no additional charges when the product arrives in your country. All international orders shipped to countries other than those outlined above, may be subject to customs fees, duties, or taxes for clearance. This will be the responsibility of the customers and will be calculated, displayed, and charged at checkout, if applicable. Please refer to your local customs website for further information.
WILL PRE ORDER STYLES BE AVAILABLE TO PURCHASE IN SEASON?
Pre Orders are released ahead of launch to allow customers to secure their favourite pieces. The ability to purchase styles after the Pre Order timeframe is subject to availability.
CAN I AMEND OR CANCEL MY ORDER?
Depending on the status of your order, it may be possible to cancel an item or change it to a different size. If you need to make any amendments to your purchase, please contact our Customer Care team as soon as possible and we’ll see what we can do.
WHAT DO I DO IF I THINK AN ITEM I PURCHASED IS FAULTY?
Simply contact our Customer Care with your order number and photographs of the concern and we will further investigate this for you. Please be aware that any damage as a result of normal wear and tear, accident, or misuse, will not be considered faulty.
HOW DO I CHECKOUT IN MY LOCAL CURRENCY?
Christopher Esber currently offer the option to checkout in AUD, USD and EURO. This is dependent on your location and is automatically determined when you arrive at our site. This provides a seamless experience for our customers and ensures additional conversion or services fees are not charged post purchase. If you feel you are shopping in the incorrect currency, please contact our Customer Care team.