Christopher Esber
Returns Policy 
You are eligible to initiate a return of full-priced merchandise purchased on Christopher Esber within 14 days of receiving your order. 
To ensure your return is accepted, please refer to our return condition below.
  • The return is handed to an affiliated courier service within 14 business days of receiving your order
  • Returned garments are in an original condition, unworn, unwashed, tags and associated packaging are included. Any garments that have been worn, damaged, altered or washed will not be accepted
  • Returned garments received with make-up marks will not be accepted for exchange or return as all returned merchandise need to be in a re-saleable state
All sale purchases are final and not eligible for a refund, please choose carefully.
  • Christopher Esber does not accept returns on any sale items unless deemed faulty
  • This excludes our Welcome Sign-Up offer. If this is used towards a full-priced item, you are eligible for a return

Exchanges
We offer exchanges on full-priced merchandise purchased on Christopher Esber within 14 days of receiving your order. Subject to stock availability.
  • If your desired item is unavailable, you may choose to return the item for a refund or store credit note
  • Exchanges are shipped to you free of charge, once Christopher Esber has received and approved your return
  • You can authorise an instant exchange via our return portal to ensure your new exchange is dispatched within 24 hours Monday - Friday

An instant exchange will put a temporary hold on your credit card for the value of your order until we receive your unwanted items. You will only be charged items if your return isn’t handed over to an affiliated courier service within 21 days of submitting.

 

Initiate a return
Please ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.
  • Item/s must be returned within 14 days of receiving your order
  • Item/s must be unworn, unwashed, unused and with all tags attached
  • Refunds will be issued for full-priced merchandise only. We do not accept returns on sale items

Initiate your return here >

 

Refunds
Refunds typically take 5 business days to process from when the items arrive at Christopher Esber to the credit appearing in your bank account. During peak times, this could take up to 7 days. Your refund will be processed via the original form of payment, and you will receive an email confirmation of the transaction. 

 

Christopher Esber reserves the right to reject returns or exchanges that do not comply with the guidelines and process as stated above. In the instance your item is not accepted, it will be returned to you and neither a refund nor exchange granted.

 

Faulty Items
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team at info@christopheresber.com.au to notify us of any issue and we will work with you to resolve it as soon as possible.


Swimwear
Swimwear is to be tried on wearing undergarments and the protective hygiene sticker must remain intact. Returns will not be accepted if the hygiene sticker has been removed or altered.

For any questions regarding returns or exchanges please contact us at info@christopheresber.com.au