We offer complimentary standard shipping on all Australian orders, and free express shipping for orders over $500 AUD.
All domestic orders are dispatched within 48 hours via Australia Post. You'll receive a shipping confirmation with tracking details once your order has shipped.
Estimated delivery times from dispatch:
- Express Shipping: 1–3 business days
- Standard Shipping: 4–7 business days
Please note: delivery times may vary depending on location and during peak periods.
Same Day Delivery - Sydney Metro
Customers within Sydney metro can access same day delivery for a $25 AUD flat fee.
To qualify, place your order before 2pm on a business day. Orders placed after 2pm, or on weekends / public holidays, will be delivered the next business day.
INTERNATIONAL SHIPPING
USA
- Free express shipping on orders over $400 USD
- All other orders: $26 USD ($40 AUD)
- Shipped Delivered Duty Paid (DDP) - no additional charges on arrival
Note: U.S. customers may need to provide a federal Tax ID or Social Security Number (SSN) for customs clearance.
Europe
- Free express shipping on orders over €300
- All other orders: €25
- Shipped Delivered Duty Paid (DDP) - no additional charges on arrival
Rest of World
- Free express shipping on orders over $400 USD
- All other orders: $26 USD ($40 AUD)
- Shipped Delivered Duty Paid (DDP) - no additional charges on arrival
REFUSED DELIVERY
If a delivery is refused, the recipient is responsible for:
- Original shipping charges
- Any import and/or customs fees
- Return shipping fees
These costs will be deducted from any refund issues.
PACKAGE PROTECTION
We partner with Route for low-cost protection against loss, theft, or damage during transit.
Add Route Package Protection at checkout for coverage. If you've experienced an issue and purchased protection, you may file a claim with Route here.
WAREHOUSE SCHEDULE & SHIPPING POLICY
Our warehouse is closed on weekends and Australian public holidays. Orders will not ship on these days.
Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and cannot be expedited or delayed.
All shipping charges are non-refundable.
For further assistance, please Email Us or reach out via Live Chat.
